Fees Policy

Patients receiving private treatment are advised that charges may apply if the practice's appointment policy is not followed.

A minimum of 48 hours' notice is required to cancel or rearrange an appointment. Where less than 48 hours' notice is provided, cancellation charges may apply.

Consultation and hygiene appointments: The full deposit may be retained if the required notice is not given.

Treatment appointments: Any cancellation charge or deposit retained will depend on the type of treatment, the appointment length, and whether the appointment is with a general clinician or a specialist.

The practice reserves the right to request deposits for private appointments where appropriate. To ensure patients are fully informed:

• A current treatment fee list is displayed at reception and published on the practice website.
• Written treatment estimates are provided electronically through treatment plans, letters, or printed estimates where appropriate.
• The appointment cancellation policy is displayed in the waiting area, published on the practice website, and included in the patient information leaflet.
• If a treatment plan changes, a revised estimate will be provided. Patients will be asked to review and sign the updated treatment plan electronically before the revised treatment commences.
• Where guarantees are offered, the terms and conditions will be clearly explained to the patient. For NHS treatment, relevant information is provided on the FP17DC form, and patients will receive a copy.